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Last updated: October 8, 2026
These Terms of Service ("Terms") are an agreement between you and EASTSTAR SOFTWARE DEVELOPMENT LTD ("Toplane Go", "we", "us", or "our"), a company based in Abuja, Federal Capital Territory, Federal Republic of Nigeria. They apply when you visit or use Toplane Go’s website, marketplace, account, and collaboration tools (together, the "Platform").
By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, Cookie Policy, and Community Guidelines. If you do not agree, do not create an account or use the Platform. A campaign agreement accepted by a creator and a business governs their campaign obligations; it does not make Toplane Go a party to that agreement.
We may ask for information or evidence to confirm an account, profile, or verification request. Do not send payment passwords or one-time login codes to us by email.
Toplane Go provides tools for creators to publish profiles and service information, for businesses to discover creators and send campaign requests, and for both sides to communicate, record agreed terms, and track deliverables. Toplane Go is a software and discovery service. It is not an employer, talent agency, broker, joint venture, or representative of a creator or business.
Creators and businesses are independent users. Each decides whether to work with the other and is responsible for its own statements, decisions, work, and legal obligations. Toplane Go does not promise that a profile is a good fit, that a creator will accept a request, that a campaign will be completed, or that a campaign will achieve a particular audience, engagement, sales, or other result.
You are responsible for the accuracy and lawful use of information, images, links, rates, audience information, and other material you submit. Do not claim that a metric, credential, affiliation, or review has been verified unless the Platform clearly shows that verification and its scope.
Creator profiles and portfolio material that you publish may be shown in public directories and profile pages. Information you place in a campaign request or shared Deal Workspace is available to the other participants in that collaboration. Do not place sensitive personal or confidential information in a public profile.
For creators, a verification badge means Toplane Go reviewed evidence of social media account ownership and related audience information. Creator verification is not a government-ID check. A badge is not a guarantee of future performance, audience quality, sales, safety, or endorsement by Toplane Go. We may ask for updated social account evidence or remove a badge when its basis is no longer valid or the applicable plan requirement is no longer met.
A business may send a campaign request with proposed deliverables, budget, deadline, usage rights, and other terms. A creator may accept, decline, or make a counteroffer. A request is not an agreement until both sides accept the final terms through the Platform or otherwise agree in writing.
When a collaboration moves forward, Toplane Go may create a shared record or agreement from the terms the parties selected. Each party should check that record before accepting or signing it. The creator and business are responsible for agreeing on any detail that is missing, including payment timing, performance bonuses, cancellation terms, expenses, usage start dates, and any additional revisions. A change is binding between them only when both sides agree to it in writing.
The Deal Workspace helps parties exchange messages, submit links or files, request or provide revisions, and record status. Toplane Go does not decide a private campaign dispute or guarantee that a message, file, or external link will remain available.
Toplane Go does not charge a commission on campaign compensation. Creators and businesses agree campaign payment terms and settle campaign payments directly with each other. Toplane Go is not the payment processor, escrow agent, trustee, or guarantor for campaign funds, and does not hold, release, or refund those funds.
Toplane Go may offer separately priced software plans or subscriptions. Before purchase, the relevant plan or checkout flow shows its price, currency, billing cycle, and renewal method. Some purchases are one-time or require manual renewal; some subscriptions may renew automatically. If a subscription renews automatically, you authorize the payment provider to charge the stated amount at the stated interval until you cancel renewal. Use the account’s membership or billing controls to cancel where available. Cancellation stops future renewal and does not, by itself, promise a refund for a charge already made.
Our Refund Policy and Cancellation Policy below explain refund requests, cancellation and renewal. Subscription checkout is handled by a payment service provider. Toplane Go receives subscription and transaction information needed to provide the plan and maintain its billing records. Each user is responsible for taxes and reporting that apply to that user’s campaign income, expenses, or subscription purchase.
This policy covers payments to Toplane Go for Creator Starter Pass, Business Sourcing Pass, Creator Pro and Business Pro. Toplane Go is operated by EASTSTAR SOFTWARE DEVELOPMENT LTD, Abuja, FCT, Nigeria. Campaign compensation is agreed and paid directly between creators and businesses; Toplane Go does not hold or refund those funds.
Contact us if you were charged twice, charged an incorrect amount, charged after an effective renewal cancellation, or charged for paid access that was not supplied. We will check the transaction and access records, correct confirmed billing errors and provide any refund or other remedy required by applicable law. If a payment is pending, we will first establish whether it was collected; a temporary authorization may be released by your bank without a refund.
Cancelling a Pro subscription stops future renewal and normally leaves access available until the end of the paid period. Cancellation does not automatically refund an earlier charge. Refund requests for unused subscription time, an unused pass or a change of mind are assessed individually, taking account of service already supplied, the reason for cancellation and applicable consumer rights. An unused or undelivered service is not automatically excluded from refund consideration. Mandatory refund and cancellation rights take priority.
Email hi@toplanego.com with your account email, plan or pass name, payment date, amount, currency, receipt or transaction reference, and the reason for your request. Tell us promptly so we can investigate and prevent further billing errors. Do not send your full card number, card security code, password or one-time login code. We may ask for relevant transaction information to verify the payment.
We will review the request and explain the decision and any proposed remedy. Approved refunds are processed through the payment provider to the original payment method where supported. We will confirm the amount and processing status. The time for funds to appear depends on the payment provider and your bank; we will not ask you to pay a fee to receive a refund. A billing complaint does not prevent you from using a lawful bank or consumer complaint process.
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including rights concerning services not supplied, defective performance or unauthorized charges. Read this policy with these Terms of Service and the Cancellation Policy. Changes apply prospectively when made available to customers; this document does not retrospectively change the terms of an earlier purchase.
Creator Pro and Business Pro purchases identified at checkout as recurring renew automatically at the stated monthly or annual interval until renewal is cancelled. The checkout shows the price, currency and billing cycle before payment. The account membership page shows the paid access period and renewal information. This policy is issued by EASTSTAR SOFTWARE DEVELOPMENT LTD, operator of Toplane Go, Abuja, FCT, Nigeria.
Sign in to the Toplane Go account used for the purchase. Open Membership & Pro in the creator dashboard, or Plans & sourcing access in the business dashboard. Select the cancellation option for the active Pro subscription, choose the reason requested by the form, and confirm Cancel renewal. Check the success message and the updated subscription status, and keep the confirmation for your records. Complete cancellation before the next renewal shown in your account.
A confirmed cancellation stops the next automatic renewal. Paid plan access remains available through the current paid period and ends at its recorded end date. Cancelling renewal has no separate Toplane Go cancellation fee and does not automatically refund a payment already collected. If a renewal was collected before cancellation took effect, any refund request is reviewed under the Refund Policy and applicable law. If you were charged after cancellation took effect, contact us with the confirmation and payment reference.
Creator Starter Pass, Business Sourcing Pass and Pro purchases explicitly labelled one-time or manual renewal do not automatically renew. They expire at the applicable access or validity date unless you make a new purchase. Stopping use does not create a refund automatically. Requests to cancel an unused purchase or obtain a refund are considered under the Refund Policy, with mandatory consumer rights preserved.
Deleting an app, signing out, stopping use or requesting account closure does not itself cancel an automatic subscription. Cancel renewal separately and check the confirmation. Subscription cancellation does not cancel an accepted creator-business campaign agreement or payment obligation. Campaign cancellation and compensation remain governed by the parties' agreed terms. Existing collaboration records and workspaces remain available subject to account access and the Terms of Service.
If you cannot access the cancellation controls or receive a confirmation, email hi@toplanego.com promptly with your account email, plan, transaction reference and requested cancellation. We will investigate and confirm the outcome; an error message should not be treated as a successful cancellation. Nothing in this policy limits statutory cancellation or refund rights. Read it with the Refund Policy and Terms of Service. Changes apply prospectively when made available to customers, without retrospectively changing earlier purchase terms.
The creator and business should check the accepted campaign agreement for the deliverables, deadline, review process, included revision rounds, and payment terms. The Toplane Go agreement template gives the business five business days after submission to approve a deliverable or provide specific feedback. The template does not automatically approve a deliverable just because the business has not responded. The Platform lets creators submit files or links and lets businesses approve them or request revisions.
Work outside the agreed brief, deliverables, revision allowance, or timeline requires a separate written agreement between the creator and business, including any added fee. Toplane Go does not set a mandatory reshoot fee.
A user may submit a review only in connection with a qualifying completed collaboration and must keep the review honest, relevant, and based on their own experience. We may remove reviews or other material that violate these Terms or the Community Guidelines.
You keep ownership of material you already own and material you create, subject to rights belonging to other people. You give Toplane Go a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, and display material you submit only as reasonably needed to operate the Platform and provide the features you choose, including displaying a profile or portfolio you publish. This permission ends when the material is removed or your account is closed, except for copies reasonably retained for security, legal, backup, or dispute purposes.
A creator’s ownership of campaign content and the business’s permission to use it are determined by their written campaign agreement. A business may use a creator’s content only within the rights, channels, territory, and time period that the parties agreed. No campaign license is granted merely because content is uploaded to Toplane Go.
Unless a creator separately gives explicit written permission, a business may not use the creator’s name, image, likeness, voice, or content to train an AI system, create a synthetic voice or likeness, or make a misleading imitation. Each user must have the rights and permissions needed for material they upload, including permissions for music, images, trademarks, and people shown in that material.
Use private briefs, messages, attachments, and campaign information only for the collaboration or other purpose for which they were shared. Do not disclose another user’s non-public information without permission, unless disclosure is required by law. The creator and business should agree directly on any campaign embargo, confidentiality period, or additional handling requirements.
Toplane Go may access or review information submitted to the Platform when needed to operate or secure it, respond to a report, investigate suspected abuse, provide support, or comply with law. The Privacy Policy explains how we handle personal data.
You must not use the Platform to:
We may review reports and take action on material or accounts that appear to violate these Terms, our Community Guidelines, or applicable law. We do not promise to review every profile, campaign, message, or off-platform publication before it is used.
The Platform may link to social networks, payment pages, websites, or other services operated by third parties. Those services have their own terms and privacy practices. Toplane Go does not control their availability, content, or decisions. Users are responsible for complying with the rules of any social network or other service where they publish or use campaign content.
You may stop using Toplane Go at any time. To request account closure, email hi@toplanego.com. Closing an account does not cancel a subscription automatically; cancel renewal through the applicable membership or billing controls as well. The Privacy Policy explains what information may be retained after closure.
We may restrict or suspend access, remove material, or close an account where we reasonably believe it is necessary to protect users or the Platform, investigate a report, enforce these Terms, address non-payment, or comply with law. Where appropriate, we will give notice and an opportunity to contact us about the decision. Sections that by their nature should continue, including payment obligations already due, intellectual property, confidentiality, liability, and dispute terms, continue after use ends.
We work to keep the Platform useful and available, but it may be changed, interrupted, or unavailable from time to time. To the extent permitted by law, the Platform is provided on an "as available" basis. We do not warrant uninterrupted access, error-free operation, the accuracy of every user submission, or a particular campaign outcome.
To the extent permitted by applicable law, Toplane Go is not liable for indirect, incidental, special, punitive, or consequential loss, lost profits, or lost opportunities arising from use of the Platform or a transaction between users. Nothing in these Terms excludes or limits liability, rights, or remedies that cannot lawfully be excluded or limited. A user’s campaign obligations and payment arrangements remain between that user and their campaign counterparty.
These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory protections that apply where you live. If you have a complaint about Toplane Go, first contact us so we can try to resolve it directly.
A dispute arising from these Terms that is not resolved through good-faith discussion within 30 days will, where the dispute is legally capable of arbitration and the clause is enforceable, be referred to a sole arbitrator under the Arbitration and Mediation Act 2023. The seat of arbitration is Lagos State, Nigeria. The arbitrator will be appointed by agreement of the parties or, if they cannot agree, under the appointment process provided by that Act. Nothing in this clause prevents a party from seeking urgent relief from a court with jurisdiction or limits a right that applicable law does not permit the party to waive.
We may update these Terms as the Platform or applicable law changes. We will update the date above when we publish a revision. If a change materially affects users, we will take any notice or renewed acceptance step required by law. Your continued use after an updated version takes effect means you accept it only to the extent permitted by applicable law.
Questions or notices about these Terms may be sent to:
EASTSTAR SOFTWARE DEVELOPMENT LTD
hi@toplanego.com
Abuja, FCT, Federal Republic of Nigeria